Terms of service

1. Who we are

ATTENOVA ("Attenova", "we"; company details will be added after registration) offers an online platform for team scheduling, leave management and time tracking, accessible via attenova.eu and the accompanying mobile apps (the "Service").

2. Applicability

These terms apply to every organisation and user that creates an account or uses the Service. By creating an account you agree to them. Deviations apply only if agreed in writing (e.g. in an Enterprise agreement).

3. Account and organisation

• You first create a personal account (with an email address) and can then found an organisation or join an existing organisation through an invitation.
• You are responsible for keeping your login credentials confidential and for what happens under your account.
• The administrator(s) of an organisation determine who is a member and which rights members have.

4. Plans and pricing

• There is a free plan with limitations (including one team and a maximum number of people) and there are paid plans with extra features. The current contents and prices are listed at attenova.eu/prijzen.
• Prices apply per organisation, per month or per year, excluding VAT. There is no trial period; you start for free and switch on a paid plan whenever you want.
• We may change prices and plan contents; for ongoing paid subscriptions we announce price changes at least 30 days in advance. Payment is handled by our payment partner Stripe.

5. Cancellation and termination

• A paid subscription is monthly or annual and can be cancelled at any time; it then runs until the end of the paid period and is not refunded for the remaining term.
• After a paid plan expires, the organisation falls back to the free plan. Your data is retained, but the features and limits of the free plan then apply; if you exceed the limits, access may be restricted until you reduce the number of active people or take out a plan again.
• We may suspend or terminate an account or organisation in case of abuse, non-payment or breach of these terms, where reasonable after warning.

6. Your data

The data your organisation enters into the Service (rosters, leave, time records, member lists) remains the property of your organisation. We use it exclusively to provide the Service, as described in the privacy policy and the data processing agreement. All data is hosted within the European Union.

7. Availability and support

• We do our best to keep the Service continuously available, but do not guarantee uninterrupted operation. We try to schedule maintenance outside office hours. The current status can be found at status.attenova.eu.
• Support is provided by email (info@attenova.eu). Specific availability and support commitments (SLA) apply only within an Enterprise agreement.

8. Responsible use

You do not use the Service for unlawful purposes, do not attempt to circumvent security and do not put unreasonable load on the Service. The time tracking and reporting features are tools; your organisation remains responsible for complying with labour and social security legislation.

9. Intellectual property

All rights to the platform, the software, the brand and the design rest with Attenova. You receive a non-exclusive, non-transferable right of use for the duration of your use of the Service. Your organisation's data remains your organisation's.

10. Force majeure

Neither party is liable for shortcomings caused by circumstances beyond its reasonable control (such as power or network outages, failures at service providers, government measures).

11. Liability

The Service is provided as is. To the extent permitted by law, our total liability per year is limited to the amount your organisation paid for the Service in the past twelve months, and we are not liable for indirect damage (such as loss of profit or loss of data due to circumstances beyond our reasonable control). Nothing in these terms limits liability that cannot legally be limited.

12. Changes and governing law

We may update these terms; we announce important changes via the Service or email. These terms are governed by Belgian law; disputes are submitted to the competent Belgian courts.

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